Technical Support
Our clients say:
My personal experience with Oxford Knowledge is extremely good. They always respond quickly to any calls I make (even when the problem is small and pilot error!) and always return calls and e-mails.
Karen Wilmshurt
Troy Solutions
Related links
We not only install networks and systems but we also support and maintain them.
We prefer to support our clients in a proactive fashion, but we can be available for you on a reactive basis if you require.
You can engage with us in one of three ways:
- Scheduled retainer - we visit your offices on a pre-determined day each month. This can be for the HealthCheck service;
- On-demand retainer - you pre-purchase time each month to be used at any time during the month;
- Non-retainer - there is no commitment from you, we invoice in arrears for any time spent dealing with your issues.
Our contract guarantees you the response time you require, and out-of-hours support is available.
If you have no IT. department, we are delighted to work with you as your I.T. team and support desk.
For larger companies who might normally have some in-house I.T. resources, we are equally delighted to work with your I.T. team in dealing with more complex support issues, or where they may have insufficient skills or experience.
Please contact us to discuss our support services further.
