You know your business. The Oxford Knowledge Company knows IT
We’re interested in the big picture for our clients. That means that we want to understand your longer-term objectives and help you reach them. By knowing the big picture, we can offer better & proactive advice, guidance and solutions. We never want our clients to look back and think that what we provided was only good enough for their short term needs. That means we have to be more thorough than our competitors who are looking to provide a quickly turned-around bargain.
Client satisfaction is how we’re measured, and what makes us happy. That’s why delivering excellent service is our top priority. If a client is unhappy with anything we’ve done, we’ll do everything possible to make it right.
Care and attention:
We like to do things right, first time. We don’t like to take risks with your business or waste your time or effort. We take a bit more care and attention to ensure that it all works, and that if there’s a change, it’s managed with the absolute minimum disruption.
It takes three months or longer for us to recruit the right people to work here. Sure, they have to have the right experience and skills. Our Consultants are among the most qualified Microsoft Certified Professionals. But that’s not enough. We recruit on attitude. Our staff have to be the sort of professional people that you would employ. They have to be articulate in English as well as the tech stuff. They have to be interested in the business problem and solution, not just the technology. They have to be able to deal with the directors, the techies and occasional computer users. They have to love the challenge of problem-solving, and be committed to learning every day.
Our work is led by our clients’ business and operational requirements and objectives, not by technology.
We focus on the long-term relationship with our clients. We want to be your IT business partners, not suppliers.
Work logged by the minute, documented:
All the work that we do is logged by the minute, and documented. You will know what we’ve done, and how long it took. So will anyone else in our team who needs to work on the same job. We use an IT Service Management tool to manage all our support calls, so that nothing gets dropped and the information is there, ready for when we or you need it.
ITIL and quality:
When we redesigned our support system we adopted ITIL, which is the de-facto world-wide best-practice standards framework of how to run a computer support operation. It helps us keep our operation efficient and effective, and to improve it on an ongoing basis.
Our people speak English as well as geek (where necessary). This means that we can deal with all the technical stuff, but when we’re communicating with you, our clients, we use plain business language.
We’re very aware of how critical IT is to our clients’ business, and how catastrophic it would be if vital information (like a password) that is needed to operate smoothly is suddenly unavailable. You can be sure that your computer systems and practices are documented to a portable standard so that you’re not beholden to anybody – even us! Furthermore, all the work we do is logged in an industry-leading tool that allows secure access to the information required to help you when needed. Finally, but crucially, we have a large team of experts so there’s always someone who can take your call and help you. You can be bus-proof because we are!